Shipping Policy

Shipping Policy 

 We offer free shipping to all its customers within the Middle East on all products.

Contact our customer service by email piercingdubai@gmail.com or +962 79 6666 276

 

 All international orders will be shipped, with an additional charge (at COST), via FedEx International Priority®. It varies for different Countries , our customer service department will get in touch with you regarding the shipping charges, once you've made your purchase, or if you would like to know more prior to purchase. We deliver your shipments safely, securely and on time at your door step.  

 All Deliveries purchased online will be shipped the very next day from the date of Confirmation of full payment, subject to the mode of payment chosen by the customer, and correct delivery address details provided to our Customer Service department. Any unforeseen delays can be tracked online directly by you on 'Track My Shipment' and you will also be informed immediately by the customer service staff at www.piercingdubai.com. 

All items will be free from any manufacturing defects at the time of delivery.  We urge all customers to inspect the package for any damage or tamper before receiving or signing the Sales Invoice given by the delivery agent. In the unforeseen event that there is ever a problem with your jewelry received, please contact our Customer Service department who will assist you with the process.

 For all International Orders Purchased Online and shipped via our courier partners, the Customer is responsible to comply with laws and Regulations for import of the merchandise ordered into the Port of Destination(Country). Any customs fees, import duties, taxes and any custom handling charges will have to be borne by you. We have no control over these charges and cannot provide any estimates at the time of your purchase as the import laws are different for different Countries..

In most cases the courier company, delivering the parcel is advised by the local customs authority about the taxes or import duties, if any. The local office of the Courier company will then contact you to update the same. If you are tracking the order online the message on the tracking of the airwaybill will mention "Held in Customs - Awaiting Duty and Tax Payment"

(Please contact the Customs office in your city for further details; our customer service team will also try to assist you in providing this information wherever possible.)

 

 all orders placed are 100% fully Insured, from the time it leaves our Order fullfillment facility in Dubai till it reaches your door step, Safely, Securely and on Time.